Shipping FAQs

How will my package be shipped?


All non-expedited orders, including international, are shipped with a 1-3 business day handling period and are shipped via DHL. For non-expedited domestic orders, the US Postal Service will handle the final leg of delivery.

How long will it take my package to arrive?

All non-expedited orders, including international, are shipped with a 1-3 business day handling period. 

Free Shipping and DHL: Average 8-12 business days after shipping (depending on what zone you are in, see map below); delivered by USPS

Priority Mail: 3-4 business days after shipping. Delivered by USPS

3 Day Select (UPS): 3 business days after shipping; physical address only. No PO Boxes

2nd Day Air (UPS): 2 business days after shipping; physical address only. No PO Boxes

Priority Mail Express: 1-2 business days after shipping. Delivered by USPS

International Shipping: Average 10-14 business days after shipping; can take up to four weeks

Please keep in mind that holidays and bad weather (even in other areas of the country) can delay your package.

Do you ship overnight or 2-day?

Expedited domestic shipping is available via USPS and UPS. Any expedited orders must be placed online before 12:00 PM Mountain Time (MT) to go out the same day. Please note that sending an email to request overnight shipping may cause delays.

Priority Mail Express: 1-2 business days after shipping 

2nd Day Air (UPS): 2 business days after shipping

Do you ship internationally?

Yes, we ship to many destinations around the world! Our rates are calculated through DHL eCommerce. Please note that your package may be subject to Duties & Taxes and that all customs documentation is generated directly by DHL eCommerce and submitted electronically to the destination country. We have a legal obligation to accurately report all item values to DHL eCommerce and that all items being shipped have exchanged hands as the result of a monetary transaction between LifeSpa and the Importer of Record (you); do not ask us to falsify customs documents.

Most countries charge Duties & Taxes in addition to the shipping charges associated with your purchase. Depending on the shipping option that you select during checkout, you may have the opportunity to prepay these costs and guarantee that you will not pay more upon receipt of your package. If you decline to prepay these costs, we cannot guarantee the final amount you will be legally responsible to pay before receiving your package.

Help! I changed my mind on shipping or products but I just checked out–what now?!

If you ordered the wrong product online or realized after checkout that you wanted a different shipping method, please call us immediately at 303-516-4848 option 3 to adjust your order. 

Often our orders are processed within 1 business day during the week. If you want to change your order outside of our usual business hours of 9-5pm MT Monday – Thursday, 9-3pm MT Friday, please email shipping@lifespa.com or leave a detailed message on our secure voicemail system 303-516-4848 option 3. Say and spell your first and last name, clearly say your order number, and leave a contact number where we can reach you during business hours the following business day.

How is shipping calculated?

Shipping is calculated based on the weight of your package, the shipping option that you select during checkout, and the distance it travels (zones). 

I have a PO Box. Can I still get DHL delivered there?

DHL eCommerce works in conjunction with the USPS for domestic packages, and delivery is available to Post Office Boxes through their services.

Expedited UPS options will not deliver to a PO Box.

I didn’t get my package yet–what should I do?

Once your package is shipped, you will receive an email with a tracking number that you can track on dhlglobalmail.com or usps.com. If your tracking number shows your package has been delivered, make sure you check back doors, side doors, rafters, neighbors, and anywhere else they might have left your package. 90% of the time, packages are found hidden in unexpected places. Claims for shortages, incorrect items, and damages must be made within (5) days of delivery date and will be reviewed on a case-by-case basis. 

If you didn’t receive a tracking number or still can’t find your package, please email us at shipping@lifespa.com

My tracking information hasn't updated recently. What's going on?

This is actually quite normal. Unless you picked one of our expedited options (USPS Priority Mail, USPS Priority, UPS 2nd Day Air, or UPS 3 Day Select) as your shipping option, it is not unusual to have a lag in the update of tracking information. As long as your shipment is still within the time frame of the estimated delivery time of your order, please have patience as our carriers work to get your package to you on time and in one piece.

Should you continue to experience a delay in receiving tracking updates, and 24 hours have passed since the estimated delivery time of your order, then please contact us by email to shipping@lifespa.com and we will be happy to assist you.

What is LifeSpa’s policy for returns or exchanges?

Please fill out the form on our Return Policy details page. (Claims for shortages, incorrect items, and damages must be made within (5) days of delivery and will be reviewed on a case-by-case basis.)

What if something is wrong, damaged, or missing from my order?

Claims for shortages, incorrect items, and damages must be made within 5 days of delivery and will be reviewed on a case-by-case basis. 

Please email shipping@lifespa.com or call us at 303-516-4848 option 3 and we will be happy to help you. 

What about international returns & refunds?

Our standard return policy applies to international orders. Please fill out the form on our Return Policy details page.

We cannot refund shipping charges due to unforeseen postal or customs delays. Return postage fees will be subtracted from any refunded package returned due to unpaid Duties & Taxes.

2 thoughts on “Shipping FAQs”

  1. Dear people,
    I am trying to place an order, but all the time I am getting the message, that no shipping method is chosen. I’ve been shopping on your page before. Is there any problems with shipping to Denmark now?
    Thank you for your answer.
    Bedst regards
    Ilina

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