We guarantee that expedited shipping orders will ship out the same day, as long as they are placed before 12:00 PM Mountain Daylight Time (MDT). If you select an expedited shipping option and it arrives late, call us toll free and we will contact the shipper on your behalf. Depending on the reason for the delay, we may be able to refund you up to 100% of what you paid during checkout.
Do you ship overnight or 2-day?
Expedited domestic shipping is available via USPS & DHL during the checkout process. Any expedited orders must be placed online before 12:00 PM Mountain Daylight Time (MDT). If you would like to change your shipping method or place a phone order with expedited shipping, please call us at 303.516.4848 no later than 12:00 PM MDT. Expedited orders received after 12:00 PM MDT will ship out the next business day. Please note that sending an email to request overnight shipping may cause delays.
I didn’t get my package yet–what should I do?
We guarantee that expedited shipping orders will ship out the same day, as long as they are placed before 12:00 PM Mountain Daylight Time (MDT). If you select an expedited shipping option and it arrives late, call us toll free and we will contact the shipper on your behalf. Depending on the reason for the delay, we may be able to refund you up to 100% of what you paid during checkout.
Once your package is shipped, you will receive an email with a tracking number that you can track on dhlglobalmail.com or usps.com. If your tracking number shows your package has been delivered, try checking with neighbors or giving your local carrier office a ring–it’s possible you received a notice that blew away. If you didn’t receive a tracking number, please give us a call at 303-516-4848 or email [email protected] and we will look into it for you.
