How is shipping calculated?
Shipping is calculated based on the weight of your package, the shipping option that you select during checkout, and the distance it travels (zones).
Do you ship internationally?
Yes, we ship to many destinations around the world! Our rates are calculated through DHL eCommerce. Please note that your package may be subject to Duties & Taxes and that all customs documentation is generated directly by DHL eCommerce and submitted electronically to the destination country. We have a legal obligation to accurately report all item values to DHL eCommerce and that all items being shipped have exchanged hands as the result of a monetary transaction between LifeSpa and the Importer of Record (you); do not ask us to falsify customs documents.
Most countries charge Duties & Taxes in addition to the shipping charges associated with your purchase. Depending on the shipping option that you select during checkout, you may have the opportunity to prepay these costs and guarantee that you will not pay more upon receipt of your package. If you decline to prepay these costs, we cannot guarantee the final amount you will be legally responsible to pay before receiving your package.
What shipping options do you offer on international packages?
Depending on the weight of your package and the destination country, we offer the following shipping options from DHL eCommerce:
How long will it take for my package to arrive?
Depending on the shipping option that you select during checkout, packages may take anywhere from 3 – 14 business days to arrive once they leave our warehouse. Your shipping option will also determine the availability of door-to-door tracking for your package.
While we rarely have trouble getting our products through customs and have taken steps to ensure that customs concerns are addressed before a package leaves our warehouse, we occasionally still run into problems with packages being held up by customs. Please educate yourself on any possible prohibitions by contacting your local customs office and including that information in the order comments so we can ensure the smoothest delivery possible. All of our product ingredients are listed online or you can call or email us to verify any questionable ingredients.
Though this is rarely the case, international packages have sometimes been known to take longer than four weeks to arrive at their final destination, especially in remote locations. Please keep this in mind when choosing your shipping option during checkout. If you have any questions about our policies or would like to receive a quote for international shipping please call 00+1 (303)-516-4848 from 9am to 5pm MDT or email [email protected]
What about international returns & refunds?
Our standard return policy applies to international orders and we cannot refund shipping charges due to unforeseen postal or customs delays. Return postage fees will be subtracted from any refunded package returned due to unpaid Duties & Taxes.
