Shipping FAQs

How will my package be shipped?


All products are sent within 1-3 business days of placing your order except for our biannual group event Colorado Cleanse (see below). You can choose between DHL and the United States Postal Service (USPS) during the checkout process. For those who live or are visiting nearby, you may elect to pick up your package at our office.

How long will it take my package to arrive?


Non-expedited orders are shipped with a 1-3 business day handling period. If you need your package shipped earlier than that but you do not need it officially expedited, please call 303-516-4848 option 3 or email shipping@lifespa.com with your order # and we will see if we’re able to honor your request to ship your package sooner.

DHL Expedited: 2-5 business days (depending on what zone you are in, see map below). delivery times *not* guaranteed; tracking number provided.
DHL Expedited Max: See details for expedited shipping below; delivery times guaranteed & tracking number provided.
USPS Priority Mail Express: 1-2 business days; delivery times guaranteed & tracking number provided.

Please keep in mind that holidays and bad weather (even in other areas of the country) can delay your package.

Do you ship overnight or 2-day?


Expedited domestic shipping is available via USPS & DHL during the checkout process. Any expedited orders must be placed online before 12:00 PM Mountain Daylight Time (MDT). If you would like to change your shipping method or place a phone order with expedited shipping, please call us at 303.516.4848 no later than 12:00 PM MDT. Expedited orders received after 12:00 PM MDT will ship out the next business day. Please note that sending an email to request overnight shipping may cause delays.

Non-expedited orders are shipped with a 1-3 business day handling period. If you need your package shipped earlier than that but you do not need it officially expedited, please call 303-516-4848 option 3 or email shipping@lifespa.com with your order # and we will see if we’re able to honor your request to ship your package sooner.

You said the Colorado Cleanse doesn’t ship right away? Why not?


We sell two main kinds of Colorado Cleanse kits: the Anytime Colorado Cleanse and the Group Colorado Cleanse. Anytime Colorado Cleanse kits are available year-round and will ship within 1-3 business days of placing your order just like the rest of our products. The Group Colorado Cleanse, however, is a guided group event, and registration is only available during specific dates each spring and fall. If you join us for our biannual Group Colorado Cleanse, your kit may take up to a week to ship as we tend to get our heaviest order volume during this time and may be dealing with a bit of a backlog of orders. Your Group Colorado Cleanse Kit will absolutely arrive no later than one week before the actual event begins.

Do you ship internationally?

Yes, we ship to many destinations around the world! Our rates are calculated through DHL eCommerce. Please note that your package may be subject to Duties & Taxes and that all customs documentation is generated directly by DHL eCommerce and submitted electronically to the destination country. We have a legal obligation to accurately report all item values to DHL eCommerce and that all items being shipped have exchanged hands as the result of a monetary transaction between LifeSpa and the Importer of Record (you); do not ask us to falsify customs documents.

Most countries charge Duties & Taxes in addition to the shipping charges associated with your purchase. Depending on the shipping option that you select during checkout, you may have the opportunity to prepay these costs and guarantee that you will not pay more upon receipt of your package. If you decline to prepay these costs, we cannot guarantee the final amount you will be legally responsible to pay before receiving your package.

Help! I changed my mind on shipping or products but I just checked out–what now?!


If you ordered the wrong product online or realized after checkout that you wanted a different shipping method, please call us immediately at 303-516-4848 option 3 to adjust your order. Often our orders are processed within 1 business day during the week. If you want to change your order outside of our usual business hours of 9-5pm MDT Monday – Thursday, 9-3pm MDT Friday, leave a detailed message on our secure voicemail system 303-516-4848 option 3! Say and spell your first and last name, clearly say your order number, and leave a contact number where we can reach you during business hours the following day. You may also email your corrections and contact information to shipping@lifespa.com but please be advised that an email request may cause delays.

How is shipping calculated?


Shipping is calculated based on the weight of your package, the shipping option that you select during checkout, and the distance it travels (zones).

I have a PO Box. Can I still get DHL delivered there?


DHL eCommerce works in conjunction with the USPS for domestic packages, and delivery is available to Post Office Boxes through their services.

I didn’t get my package yet–what should I do?


Once your package is shipped, you will receive an email with a tracking number that you can track on dhlglobalmail.com or usps.com. If your tracking number shows your package has been delivered, make sure you check back doors, side doors, rafters, neighbors, and anywhere else they might have left your package. 90% of the time, packages are found hidden in unexpected places. If you didn’t receive a tracking number or still can’t find your package, please give us a call at 303-516-4848 option 3 or email shipping@lifespa.com and we will look into it for you.

My tracking information hasn't updated recently. What's going on?


This is actually quite normal. Unless you picked one of our expedited options (USPS Priority Mail, USPS Priority Mail Express UPS Next Day Air, UPS 2nd Day Air, or UPS 3 Day Select) as your shipping option, it is not unusual to have a lag in the update of tracking information. As long as your shipment is still within the time frame of the estimated delivery time of your order, please have patience as our carriers work to get your package to you on time and in one piece.

Should you continue to experience a delay in receiving tracking updates, and 24 hours have passed since the estimated delivery time of your order, then please contact us by email to shipping@lifespa.com and we will be happy to assist you.

What is LifeSpa’s policy for returns or exchanges?

LifeSpa offer free return shipping (U.S. only) and a 90 day return policy window. Please email us at shipping@lifespa.com  or call 303-516-4848 option 3 to begin your return. Return policy details can be found here.